AmigosRent is operated by Airconet (Thailand) Co., Ltd., Bangkok, Thailand · Company registration no. 0105561198466 · Tax ID 0991010174802
Support, legal and privacy requests: kg@airconet.net · LINE @amigosrent
We aim to reply within 2 business days.
Terms of Service
Version 2026-10-26 · Effective 26 October 2026
In short: AmigosRent is a marketplace where people in Bangkok rent everyday items from each other. Owners list their own items and stay responsible for them. Renters pay AmigosRent only after the owner accepts. Items go straight from the owner to the renter, by a Lalamove courier that the renter books in the app or by pick-up. AmigosRent holds the money and pays the owner after the item comes back safely.
1. About AmigosRent and these Terms
AmigosRent (the website amigosrent.com and the LINE MINI App) is a marketplace operated by Airconet (Thailand) Co., Ltd. ("AmigosRent", "we", "us"). It connects people who rent out items ("owners") with people who rent them ("renters"). AmigosRent is not the owner, maker or seller of any item.
Before your first booking or listing you are asked to tick "I agree" to these Terms, the Privacy Policy and the Safety rules. We record your account, the version you accepted and the time. If we make an important change, we tell you in the app at least 14 days before it takes effect and ask you to accept the new version.
2. Your account
You must be 20 or older and sign in with your own LINE account (or phone number).
Give a real name, phone number and address. You are responsible for what happens on your account.
To rent items over ฿500 per day you must pass an ID check (photo of your Thai ID card or passport and a selfie, approved by AmigosRent).
One account per person. We may ask for more information if we suspect fraud.
3. What can be listed
Categories: Kids & Baby, Party & Events, Tools & DIY, Electronics, Sports & Outdoor, Travel, Home, Fashion, Pets (accessories only) and Other. Some items are not allowed at all; see the Safety rules and prohibited items. Each category also has its own rules there.
4. Owners
You must own the item or have the right to rent it out. Photos are taken in the app and must show the actual item: at least 3 photos, the first showing the whole item.
Describe the item truthfully, including its condition, what is included and any defect. Items must be clean, complete, safe and working.
You decide whether to accept each request. After the renter pays, hand the item over on the start date (to the renter's Lalamove driver or to the renter at pick-up) and take the handover photos in the app.
If you cancel a paid booking or do not hand the item over, the renter gets a full refund. Repeated cancellations lead to warnings, lower placement in search and suspension.
AmigosRent keeps a commission of 25% of the rent. You receive 75% of the rent (see Fees and payouts in Claims).
You are responsible for your own income taxes.
5. Renters
Check the item when you receive it and take the receipt photos in the app. Report any problem within 24 hours.
Use the item carefully, only for its normal purpose and according to the maker's instructions. Do not lend it to others or use it for paid work unless the listing allows it.
Return it on the return date, complete and in the same condition apart from normal wear and tear.
You are responsible for loss or damage while the item is with you (see Claims).
6. Booking and payment
Sending a request is free. When the owner accepts, you have 5 hours to pay; otherwise the request is cancelled automatically.
Before you pay, the app shows the full amount: the rent and the refundable deposit (there is no service fee for renters). Delivery by Lalamove is paid separately when you book the courier, at the live price shown before you pay.
Payments are made to AmigosRent by PromptPay or card and processed by Stripe. AmigosRent never sees your full card number or bank password.
Rental days are counted from the start date to the return date (for example 25 to 28 October is 3 days).
7. Delivery and handover
There is no AmigosRent warehouse. An item moves in one of two ways:
Lalamove courier: after paying, the renter books a Lalamove driver in the app from the owner's address to the renter, and later back. The trip is paid to AmigosRent, which books it with Lalamove. Lalamove's own terms and liability limits apply to the trip.
Pick-up and return in person: the renter and owner agree a time in the in-app chat. Addresses are shared only after payment.
Handover photos are taken at four moments: the owner before sending, the renter on receipt, the renter before returning and the owner on receipt. These photos and the in-app chat are the evidence AmigosRent uses in any claim.
Who is responsible when: the owner, until the item is handed to the renter or to the renter's driver; the renter, from that moment until the item is handed back to the owner or to the return driver; during a Lalamove trip, loss or damage is claimed from Lalamove under its terms, and AmigosRent helps with the claim. A renter is not charged for damage that the receipt photos show was already there.
8. Rules of conduct
Do not share or ask for phone numbers, LINE IDs or other contact details in listings or messages, and do not arrange rentals or payments outside AmigosRent.
No prohibited items, false listings, harassment, spam or discrimination.
Anyone can report a listing. We may pause or remove listings and warn, suspend or close accounts that break these Terms. You can ask us to review such a decision.
9. Your content
You keep the rights to your photos, descriptions and reviews. You allow AmigosRent to show them in the app and on amigosrent.com, and to use listing photos to promote AmigosRent, for as long as the listing is online (and in material already published). Reviews must be honest and about a real rental.
10. Responsibility
AmigosRent is responsible for running the platform, handling payments, refunds and payouts as described in these Terms, and for deciding claims fairly. We do not inspect items and do not guarantee that an item is suitable for a particular use.
To the extent Thai law allows, we are not liable for indirect losses, and our total liability for a booking is limited to the amount paid for that booking. Nothing in these Terms limits liability that cannot be limited under Thai law, including for death or injury caused by our negligence, or your rights as a consumer.
AmigosRent does not currently provide insurance for items, owners or renters.
11. Closing your account
You can ask us to close your account at any time. Open bookings, refunds and payouts are finished first. We may suspend an account that breaks these Terms; pending payouts on bookings that were completed correctly are still paid.
12. Other terms
Events outside our control (for example floods, strikes or a provider outage) may delay bookings; we will help move or cancel affected bookings fairly.
If one part of these Terms is invalid, the rest stays in force.
These Terms are governed by Thai law. Disputes that cannot be solved with our support go to the competent courts of Thailand.
English and Thai versions are provided. If they differ, the Thai version applies.
Privacy Policy
Version 2026-10-26 · Effective 26 October 2026
In short: we collect only what we need to run rentals, payments and deliveries. Other users see your first name. After a booking is paid, the owner and the renter see each other's address (never the phone number) so the item can be delivered or picked up. ID photos are seen only by AmigosRent. We never sell your data.
1. Who we are
The data controller is Airconet (Thailand) Co., Ltd. (registration no. 0105561198466), operator of AmigosRent, Bangkok, Thailand, under the Personal Data Protection Act B.E. 2562 (PDPA). Privacy contact: kg@airconet.net (subject "Privacy").
2. What we collect, why, and on what basis
Data
Why
Legal basis
LINE user ID, display name, profile picture
Sign-in and LINE notifications
Contract
Name, phone, address, area, map point of your address
Bookings, deliveries, support
Contract
Listings: photos taken in the app, description, price, approximate location (about 1 km)
Showing your items
Contract
Bookings, payments, invoices and payout details (PromptPay ID or bank account, or Stripe account)
Payments, refunds, payouts, accounting
Contract, legal obligation
Saved card: brand and last 4 digits only (the card itself is held by Stripe)
Card instead of a deposit
Contract
Email address (when you add one)
Deposit refunds by Stripe, invoices
Contract
Handover photos and problem reports
Evidence for returns and claims
Contract, legitimate interest
Messages in the in-app chat
Communication between users; safety and disputes
Contract, legitimate interest
Reviews and ratings
Trust between users
Legitimate interest
ID check: photo of ID card or passport and a selfie
Verifying renters of items over ฿500/day; preventing fraud
Contract, legitimate interest; checked by a person, no automated face recognition
Precise location, only when you tap "Use my current location"
Filling in your address or finding items near you
Your choice (consent in the device prompt)
Notification settings, language
Your preferences
Contract
Terms acceptance (version and time)
Proof of what you agreed to
Legal obligation, legitimate interest
Technical logs (IP address, device and browser type)
Security
Legitimate interest
We do not use your data for advertising and we do not sell it.
3. Who can see your data
Other users: your first name, profile picture, listings and reviews. Phone numbers, LINE IDs, emails and links written in listings, messages or reviews are hidden automatically.
The other party of a paid booking: after payment is confirmed, the renter sees the owner's pickup address and the owner sees the renter's delivery address (address only, never the phone number), and the in-app chat opens. Please tell us if you prefer to use a nearby handover point instead of your home address.
The AmigosRent team: authorised staff can see your contact details, addresses, payout details and ID check photos, and can read chat messages, only for bookings, deliveries, payouts, refunds, safety, support and disputes.
Service providers that process data for us: Supabase (database and storage, Singapore), Netlify (website hosting), LY Corporation (LINE sign-in and messages), Stripe (payments, refunds, payouts and owner ID checks for payouts), Lalamove (deliveries: the driver receives pickup and drop-off names, phone numbers and addresses), OpenStreetMap (maps and turning a location into an address).
Authorities, when Thai law requires it.
4. Transfers outside Thailand
Our database is in Singapore, and some providers (Stripe, Netlify, LINE) process data in other countries. We rely on each provider's data processing terms and standard contractual protections, as allowed by the PDPA.
5. How long we keep it
Data
Kept for
Account and listings
While your account is open; deleted or anonymised within 30 days after you close it
Chat messages and handover photos
2 years after the booking ends, or longer if a claim is open
ID check photos
While your account is open; deleted within 30 days after it is closed or if the check is rejected and not resent within 90 days
Bookings, payments, invoices
For the period Thai accounting and tax law requires (generally 5 to 7 years)
Technical logs
Up to 90 days
6. Your rights
Under the PDPA you may ask to access, copy, correct, delete or transfer your data, object to or restrict its use, and withdraw consent where we rely on it. Email kg@airconet.net; we reply within 30 days. You may also complain to the Personal Data Protection Committee (PDPC).
7. Security and data breaches
Data is sent over encrypted connections (HTTPS). Database rules make sure private data (phone, addresses, payout details, ID photos) can be read only by you, the other party of a paid booking where stated above, and authorised AmigosRent staff. ID photos are stored in a private storage area. If a breach puts your rights at risk, we notify the PDPC within 72 hours and tell affected users without delay.
8. Cookies and storage
We use only the browser storage needed to keep you signed in and remember your language and settings. We do not use advertising or analytics cookies. If that changes, we will ask you first.
9. Age
AmigosRent is for adults aged 20 or over. We do not knowingly collect data from children. Please do not upload photos showing children's faces.
10. Changes
We show the version and date at the top. For important changes we tell you in the app before they apply.
Fees
Version 2026-10-26
Who
Fee
What it is
Renter
Rent
Daily price × days, minus any weekly, monthly or weekend discount set by the owner.
Renter
No service fee
Renters pay no service fee. Online payment needs at least ฿20 per booking; if a booking would cost less, the difference is added as a small booking fee and shown before you pay.
Renter
Deposit: 30 × the daily price
Set by AmigosRent, not the owner. Paid with the rent and refunded after the return (see Claims). For items up to ฿500/day you may save a card instead; for items over ฿500/day the deposit must be paid.
Renter
Delivery (optional)
Lalamove's live price for each trip, shown before you book the driver. Pick-up yourself is free.
Owner
Commission: 25% of the rent
Kept by AmigosRent from the rent. The owner receives 75%. Listing is free.
Both
Kept deposit
If part of a deposit is kept (damage or a late cancellation), 75% goes to the owner and 25% to AmigosRent.
All prices are in Thai baht. Receipts and invoices for each booking are available in the app. We will tell you in the app before any fee changes; changes never apply to bookings already paid.
Safety rules and prohibited items
Version 2026-10-26
Never allowed
Weapons, ammunition, replicas, pepper spray and self-defence weapons
Drugs, e-cigarettes and vapes, alcohol, tobacco and cannabis products
Live animals (pet accessories such as carriers and strollers are allowed)
Cars, motorbikes and other motor vehicles; real estate and rooms
Medical devices and medicines (for example breathing machines, hospital beds, prescription items)
Hazardous goods: fuel, gas bottles, chemicals, fireworks, damaged lithium batteries
Counterfeit, stolen or recalled goods
Adult products and anything illegal in Thailand
Drones and other items that need a licence or registration to use, unless the owner holds it and the listing says so
Personal accounts, SIM cards and software licences
Category rules
Kids & Baby: no expired or recalled items. Car seats must not have been in an accident and must be within the maker's expiry date. Owners clean items before every rental. Renters check items before use and supervise children at all times.
Tools & DIY: include the manual or safety notes and any guards. Renters use protective equipment, are experienced users and do not use the tool for commercial work unless the listing allows it.
Electronics: owners remove personal accounts and data; renters do not install software that cannot be removed.
Fashion and Pets: clean and washed before every rental.
Party, Sports and Fitness: check for wear before and after; renters return items clean.
Reports and incidents
Use "Report this listing" on any item page. For an accident or injury involving a rented item, contact us right away at kg@airconet.net or LINE @amigosrent. We pause the listing while we look into it.
Cancellation, deposits, payouts and claims
Version 2026-10-26
Cancellation by the renter
Before paying: free.
After paying, before the item is sent: you get back the rent, the delivery fee if no driver was booked yet, and half of the deposit. The other half of the deposit is the cancellation fee (75% to the owner, 25% to AmigosRent).
After the item is sent or during the rental: you get back the rent for the days not used (today counts as used). The deposit is kept (75% owner, 25% AmigosRent). The rental ends the next day and the item is returned as usual.
With a saved card instead of a deposit, the same amounts are charged to the card.
Cancellation by the owner
If the owner cancels after payment or does not hand the item over, the renter gets a full refund.
Changing dates
Before the item is sent, the renter can ask to move the dates (same number of days, free days only) and the owner can accept. Extensions are paid in the app.
Deposit refund
The deposit is refunded once the item is back, the rental dates are over, and 24 hours have passed since the return without the owner reporting a problem. Refunds go through Stripe; with PromptPay, Stripe emails you to ask where to send the money. We aim to send refunds within 7 business days; your bank may need a few more days.
Late return and lost items
Please tell the owner in the chat if you will be late. Each late day is charged at the daily price and may be taken from the deposit.
An item not returned more than 48 hours after the return date, with no reply, counts as lost.
Damage and missing parts
The owner checks the item at the return and reports any problem in the app with photos, at the latest within 24 hours after receiving it. The deposit is held while a report is open.
The renter can reply with their own photos and explanation within 48 hours.
AmigosRent decides within 5 business days, using the handover photos and chat, and explains the decision to both sides.
The amount is the lower of the repair cost and the item's current fair value (taking its age and use into account). Normal wear and tear, such as light scratches or fading from careful use, is not charged.
AmigosRent can deduct up to the deposit (or charge a saved card up to the deposit amount, showing the reason, amount and photos). Losses above the deposit remain the renter's responsibility under Thai law; we share the evidence with both sides.
Either side may ask once for a review of the decision within 7 days. After that, the parties may use the courts of Thailand.
Owner payouts
Owners receive 75% of the rent after the item is back safely, the rental dates are over and the 24-hour check time has passed: automatically through Stripe, or by PromptPay or bank transfer, normally within 3 business days. Payouts for a booking with an open problem report are held until it is decided.
Change log
2026-10-26 (update) — Renters pay no service fee; minimum ฿20 per online booking; 24-hour check time after the return; company registration and tax ID added.
2026-10-26 — Terms rewritten for all categories and the real delivery flow (no drop-off point); service fee, deposit, ID check, address sharing after payment, cancellation, claims and payout rules added; new Fees and Safety sections; company contact updated.